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How Can We Help?


Whether you need guidance choosing the right system, have a question about your order, or want to talk training setups.

Most messages answered within 1 business day
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Email

support@homefitnexus.com
Replies within 24 hours

Phone

(610) 839-7779
Mon–Fri 9am–5pm EST
Quick Answers

Frequently Asked Questions


How long does shipping take for equipment orders?

Most orders ship within 2-5 business days. Larger equipment may require freight shipping, which typically arrives within 7-14 business days depending on your location. Orders over $100 qualify for free shipping.

Can I track my order after it ships?

Absolutely. Once your order ships, you will receive a confirmation email with a tracking number and a direct link to follow your package in real time. If your tracking info has not updated within 48 hours of receiving it, send us a message and we will look into it right away.

What is your return policy on fitness equipment?

We offer a 30-day return window on all products in their original condition and packaging. Equipment must be unassembled or in like-new condition to qualify. Contact our team to initiate a return and we will walk you through the process step by step.

Can I exchange a system for a different model?

Yes, exchanges are available within 30 days of delivery. If you started with The Foundation and want to upgrade to The Studio or The Compound, we can arrange a swap and apply your original payment toward the new system. Just get in touch and we will handle the details.

What is the difference between The Foundation, The Studio, and The Compound?

The Foundation is designed for essential strength training in compact spaces. The Studio adds versatility with expanded exercise options and accessories for a mid-level home gym. The Compound is our most comprehensive system, built for serious training with a full range of stations and capacity. Each product page has detailed specs to help you compare.

How much space do I need for setup?

Space requirements vary by system. The Foundation fits comfortably in most spare rooms or garages, while The Compound needs a more dedicated area. Each product listing includes exact dimensions and recommended clearance zones. If you are unsure about your space, send us your room measurements and we will help you find the right fit.

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Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You


Fast Response

Every message gets a personal reply within one business day, often much sooner.

Secure Shopping

Your payment and personal data are protected with industry-standard encryption at every step.

Quality Guaranteed

Every system is built to last and backed by our satisfaction guarantee on materials and craftsmanship.

Free Shipping

Orders over $100 ship free across the contiguous US, with tracking on every package.